In light of the current COVID-19 situation and to ensure we can meet Australian Government guidelines, we have implemented safety measures to ensure we protect the health and safety of our customers and staff. Please note appointment availability is impacted by health and safety measures that we have taken to protect our customers and staff. To find out more about the safety measures we have taken within our centres please visit here.

Before your appointment

To ensure the safety of our team and customers, please DO NOT attend for your visa medical examination if you:

  • have symptoms of fever and/or respiratory infection (cough, difficult breathing). We ask that you do not attend for a visa medical examination until you have sought medical care, and your symptoms have fully resolved.
  • have recently been overseas. You must not attend for visa medical examination until at least 14 days after arriving in Australia.
  • have been in recent contact with a known case of COVID-19. You must not attend for visa medical examination until at least 14 days after last contact.

If any of the above applies to you, please contact us to discuss your appointment options.

Bupa has implemented physical distancing requirements which reduces the number of people who are able to attend our clinics at any one time. Only visa applicants should attend the appointment. If support is required, this should be restricted to essential support only.

Update from the Department of Home Affairs (Home Affairs)

Home Affairs is aware of the limited availability in our centres and that appointments may exceed the 28-day time frame given. In line with the advice set out on the Department’s website, customers will be given additional time to complete checks and provide the requested information. Home Affairs will take the service disruptions into account when considering your visa application. You do not need to contact Bupa to seek an earlier appointment or Home Affairs to request more time to complete these checks.

For any questions regarding your visa application, please contact your visa processing officer. Please understand that the Home Affairs is aware of the current situation and if you have any concerns relating to your visa, you can call them directly on 131 881.