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FAQ

You can make an appointment online or by calling 1300 361 046. You will not be able to make any changes to appointment made online. To make a change, call 1300 361 046. Women please note: To avoid having a second follow up appointment, if possible please make your appointment for a few days after you have finished menstruating. If however you are menstruating at the time of the appointment you may need to return after the examination for a repeat urine test. If you are pregnant, you will not require a Chest X-ray until the baby is born but you will require a Hepatitis B blood test Note for health care workers or student health care workers: If you are working as (or are studying to be) a doctor, dentist, paramedic or nurse, you will require additional blood tests (a HIV test, hepatitis B surface antigen test, and a hepatitis C antibody test), irrespective of your length of stay. There will be an additional charge for these tests. Please contact Medibank Health Solutions (formerly Health Services Australia) prior to the examination and/or inform the counter staff at the time of your appointment.
It is a DIAC requirement that Medibank Health Solutions take a digital photo of each person applying for a visa. The photo is taken when you arrive for your medical appointment.
You are required to bring the following items to your visa medical appointment: * DIAC forms completed as instructed by DIAC. * Current and valid passport of the person attending the medical examination otherwise the appointment will not take place (exceptions to this rule may apply and applicants should contact the nearest Medibank Health Solutions office for clarification) * Credit card used for the payment and a payment receipt if you booked online. * Eye glasses or contact lenses (if you wear eye glasses or contact lenses). * Medical doctor reports (if you have any). It is not necessary for you to fast prior to your appointment and/or blood test. Please ensure that you keep up a normal intake of food and water/fluids. Also, if possible, please do not go to the toilet immediately before your appointment as you will be required to give a urine sample.
Yes. If possible, please do not go to the toilet immediately before your appointment as you will be required to give a urine sample.
No. It is not necessary for you to fast prior to your appointment and/or blood test.
If your spoken English is not adequate to discuss your medical details with our doctor please bring an appropriate person reasonably fluent in English with you to the appointment. If possible (and if you are eligible) please organise an interpreter through the Australian Red Cross or other suitably-funded refugee support group. If our doctor cannot understand you, you will be required to make another appointment and bring someone with you who can speak English sufficiently to be able to help with the medical examination.
You should use My Health Declarations if you are intending to apply for a visa within the next few months and the visa that you are intending to apply for is likely to be processed within the next six months. This is particularly encouraged if you are in a country where eMedical processing is available.
If you have completed immigration health examinations in the last 6-12 months, you may wish to lodge your visa application first and then seek your case officer's advice about whether further health examinations are required. My Health Declarations cannot provide this advice.
If you are in Australia and want to complete your health examinations before lodging your visa application you must use My Health Declarations. Medibank Health Solutions will not process your immigration health examinations without a health identifier either from this service or from us after you have lodged your visa application. Panel clinics outside Australian in countries where 100 per cent electronic health processing arrangements are in place will also refuse to give you an appointment to take your health examinations unless you can provide a health identifier. If you are in another country outside Australia and want to complete your health examinations before lodging your visa application, you can still choose to use My Health Declarations. Note: Your health examinations can only be processed electronically if you attend an eMedical clinic.
How My Health Declarations works If you complete the My Health Declarations electronic form, you will be able to create a My Health Declarations account, enter your personal details and complete answers to the health declaration questions. Note: You will need to provide details of a valid passport for each family member listed in My Health Declarations. The details that you provide will then be submitted to us so that we can determine what health examinations you will be required to complete for the visa application that you intend to lodge. The My Health Declarations homepage will subsequently be updated with advice for you as to whether you and any of your family members will be required to complete health examinations. Note: It might take a few minutes for our systems to determine which examinations are required. A message might appear asking you to return to this web page in a few minutes. If this happens, close your internet browser and re-open this web page after a few minutes.
You can include your family members in your My Health Declarations form. Note: In some cases, your case officer will not request health examinations for non-migrating dependants. If this applies to you, we recommend that you wait until after you have lodged your visa application before asking your dependants to complete these health examinations.
If you and all of your family members are not required to complete any health examinations, you will be notified on the My Health Declarations homepage. If you and all of your family are not required to complete any health examinations, you should lodge your visa application. Note: If you proceed to lodge a visa application, you might still need to complete a health examination if your personal circumstances change.
A link to organise health examinations will appear for each person who is required to complete health examinations on the My Health Declarations homepage. Follow the instructions provided to complete your health examinations before lodging your visa application. These instructions apply to each person listed on your application. When you click on the link to organise your health examinations, you will be asked to: record medical history information online before completing your examinations (if a medical examination is required only); consent to having your health examinations recorded electronically in eMedical, our health processing system; and download a referral letter which will contain a health identifier (HAP ID, HRI, TRN) for you and any family members listed in My Health Declarations. Your referral letter will outline which health examinations you are required to complete and enable you to complete these at an approved panel clinic outside Australia or with an approved provider inside Australia. When you make your appointment, provide your HAP ID, HRI or TRN to the panel clinic or onshore health provider and take your referral letter to your medical appointment.
Yes, just use to your My Health Declarations TRN and password to access your existing My Health Declarations form, and click on the organise your health examinations link again.
If you are having any technical difficulties with My Health Declarations, see the user support information available on this page. If you have questions about your health examinations results, you should ask your case officer after you have lodged your visa application.
Your information will be transferred to our Health Assessment Portal (HAP). It will be able to visa and health officers processing your health case and any subsequent visa application(s).
No, but you will need to meet the cost of any required health examinations that you proceed to complete before lodging your visa application
If you cannot use My Health Declarations (for example: you do not have a valid passport), you should wait until after you lodge your visa application to arrange your health examinations unless you will be visiting a non-eMedical enabled clinic outside , unless you are outside Australia and will not be visiting an eMedical enabled clinic.
If your circumstances change before you have completed your immigration health examinations, you should tell the panel clinic or onshore provider doctor when attending your medical appointment. If your circumstances change after you have lodged your visa application, you should tell your case officer. Always use up to date information in your visa application form when you answer the health declaration questions.
Yes. You can use a migration agent to help you submit your My Health Declarations form.
You can make an appointment quickly and easily online in most cases. Simply go to visamedicals.medibankhealth.com.au
Yes but you need to make changes at least 24 hours before your appointment. To make a change please call us on 1300 361 046.
Please click here for information about Australian visa medical fees note: additional fees and charges may apply if the doctor requests further tests, procedures or pathology. Visa Medicals are an ‘assessment of health’ and are not covered by private health insurance. Fees are subject to change from 1 July each year.
Please click here for information about Australian visa medical fees note: additional fees and charges may apply if the doctor requests further tests, procedures or pathology. Visa Medicals are an ‘assessment of health’ and are not covered by private health insurance. Fees are subject to change from 1 July each year.
If you are booking online you will need to pay by credit card to confirm the appointment. Otherwise you will need to pay on the day of your appointment by EFTPOS using a Mastercard, Visa or debit card. You can also pay by cash on the day.
Up until 24 hours before your appointment, if you booked online you can login using your booking reference number to cancel your appointment. Otherwise call us on 1300 361 046.
es as long as the services have not already been provided. To receive a refund you need to visit the Medibank Health Solutions clinic where your appointment was to take place and bring: a copy of the receipt that was emailed to the card holder your personal identification the credit card used to make the visa medical appointment. Note: we will not be able to give you a refund until you bring all of these with you. If you need more information call us on 1300 361 046.
mportant information you do not need to fast before your appointment if you require a female doctor please call us at least 24 hours before your appointment arrive on time and allow up to two (2) hours for your appointment What you need to bring: DIAC reference or documentation For bookings at eMedical enabled clinics: Bring your DIAC Referral Letter or HAP ID number.
DIAC and Medibank Health Solutions recommend you use a professional interpreter if you need help with English. If our doctor cannot understand you, you will need to make another appointment and bring someone with you who can interpret for you. There are a number of options available to you: you can use a professional interpreting service such as the Translating and Interpreting Service -TIS National or another service provider you can bring an adult friend or adult family member who is able to interpret for you in an appropriate and confidential manner. Note: professional interpreting organisations charge for their services. If you think you may be eligible for a funded interpreter please contact your DIAC case officer or nearest DIAC office.
Yes. You may bring an adult friend or adult family member. They can be with you in the doctor's room when you are being examined. If you would like a chaperone to be with you when you see the doctor and do not have an adult friend or adult family member available, please request one when you arrive at the clinic.
No. Medibank Health Solutions is required to take a digital photograph of each person applying for a visa. The photograph is taken when you arrive for your appointment. Note: please do not attach a photo to any of the Forms.
Yes. If possible, please do not go to the toilet immediately before your appointment as you will be required to give a urine sample.
No. You do not need to fast prior to your appointment and/or blood test.